Independent, renter-verified maintenance history—focused on response time, repair quality, communication, and whether the problem stayed fixed.
The apartment tour shows you the countertops. HowTheyFix shows you what happens when the AC breaks.
Sample property profile
Generally responsive, with room to improve repair durability.
Based on 24 example verified maintenance experiences.
Example repair timeline Submitted Monday → acknowledged in 3 hours → technician arrived Wednesday → resident confirmed the repair remained fixed after 30 days.
Looking for a Denver-area property?
The public database is being built now. Requesting a property helps us prioritize early coverage.
Public profiles are designed to exclude names, unit numbers, and private evidence.
Work orders and repair records may be reviewed privately to improve credibility.
Property owners and vendors will not be able to purchase a better public score.
The missing layer
Parking, neighbors, amenities, leasing staff, noise, rent increases, and maintenance all get collapsed into one star rating. That makes a basic question hard to answer: Does this property actually handle repairs well?
Google reviews tell you what residents thought. HowTheyFix is designed to show what happened after the work order was submitted.
Useful context—but not enough to understand maintenance response, repair quality, or whether problems return.
Structured details help future renters compare actual maintenance outcomes instead of guessing from scattered comments.
Simple by design
The first version is focused on collecting trustworthy maintenance experiences and turning them into useful property-level information.
Share the type of issue, response time, communication, resolution, and whether the repair actually lasted.
Identity and optional supporting records may be reviewed privately while public reporting stays anonymous and focused on the reported maintenance outcome.
Once enough credible experiences exist, profiles can show repair timelines, category scores, recurrence, and sample size.
Our mission
By turning verified resident experiences into clear repair timelines and property-level insights, HowTheyFix helps renters make informed decisions while giving responsible property teams the opportunity to improve and stand out.
Make repair performance visible.
Focus on timelines, outcomes, and whether repairs lasted.
Privately verify while protecting renter identity.
Recognize strong performance and allow factual responses.
More than a star rating
HowTheyFix is being designed around the information renters care about before committing to a lease.
“Communication was clear, the technician explained the issue, and the repair remained effective at the 30-day follow-up.”
Denver first
HowTheyFix is beginning with concentrated coverage across Denver, Broomfield, and surrounding communities. Dense local information is more useful than thousands of blank pages spread across the country.
Initial Denver beta goal
250Credible maintenance experiences across approximately 40 Denver-area properties.
The listing showed the amenities. It did not show what would happen when the air conditioning failed.
Why we started
After paying nearly $2,800 per month in rent and experiencing an extended air-conditioning failure, we realized apartment hunters had no reliable way to evaluate maintenance performance before signing a lease.
General reviews contained scattered complaints, but there was no independent place focused specifically on how long repairs take, how management communicates, whether the issue is actually resolved, and whether the repair lasts.
That experience became the starting point for HowTheyFix.
For property and ownership teams
HowTheyFix is exploring how verified resident-maintenance experiences can help operators understand recurring repair problems, communication gaps, first-time-fix performance, and differences across properties.
Questions
No. HowTheyFix is an independent renter-information and property-intelligence platform. We do not dispatch technicians, sell repair services, or manage work orders.
No. HowTheyFix is currently building a Denver-area beta. The goal is useful local density before broader expansion.
The product is being designed so public maintenance records do not display a renter’s legal name, unit number, email address, phone number, or private supporting evidence.
No. Public ratings are intended to remain independent. Future paid operator products would focus on analytics, benchmarking, and improvement—not score manipulation.
During the beta, the founders may follow up to clarify details, review optional supporting evidence, and ask whether the repair remained fixed. Submissions are not automatically published.
Help build the missing maintenance history
A great repair experience matters. A bad one matters too. Both can help future renters make a more informed decision.
Structured maintenance record
Structured details are more useful than a generic star rating. Most people finish in about four minutes.
Denver-area launch
Tell us what you are looking for so we can prioritize the right properties and updates.
Early research
This is a research conversation—not a sales demo. We are learning which maintenance insights would be genuinely useful.